Frequently Asked Questions
If you have any registration questions that are not covered below, please contact us.
I forgot my username / password to register for a course. How do I retrieve it?
If you’ve forgotten your username: On the Student Portal login screen, click "Forgot User Name" or "Forgot Password" and follow the instructions.
What is my A Number?
Your A number is assigned by USU to access University services, such as Canvas or my.usu.edu. It will take up to 24 hrs. after registration before an A number is assigned. The A number and password is different than your account with Continuing Education. You can look up your A Number and set up your USU password here https://myid.usu.edu/.
How do I access Canvas
Canvas access to the courses you are registered for will be here https://canvas.usu.edu/ and the login will be your A number and USU password.
What do I do if I need to change or correct my email address?
You will be able to change your email address after logging in to the Student Portal, select Name and Email and make corrections.
You can also update your preferred email address through USU Banner, under Personal Information.
How do I search for a course?
You can use Advanced Search Options (click “Search Again” or the magnifying glass icon in the top menu) to select search criteria including:
- Course Number
- Course Category (Aviation, Computer Science, Social Work, etc.)
- Term (Fall 2023, etc.)
- Subject Area
- Instruction Method (Online, Hybrid, Classroom)
- Instructor
When filtering by course availability, "Search scheduled courses" narrows your selections by courses available for registration. "Search all courses" expands your selections to courses not yet open or not available for registration.
What happens after I get on a waiting list for a course I want?
When a space becomes available you will be automatically notified by the system via email and will then have 24 hours to enroll.
How do I create a student account?
Follow steps on How to Enroll.
I have taken a USU CE course before. How do I access my student profile?
If you have taken a course with us at least once since Summer 2022, you should already have an existing student profile. Follow these steps to access your student account:
- Visit the Student Portal and select Forgot Username
- Enter the email address you have used for course registration in the past. Click Continue and your username will be emailed to you.
- Revisit your Student Portal, and in the I have an account already area, select Forgot Password and enter your username
- Check your email for a new message and follow the link to create a new password for your profile.
- After creating a new password, log in to your student profile.
How do I register if someone else is paying my tuition and fees, such as an employer or agency?
Your instructor, employer, or agency should provide a discount code to waive fees. At checkout, select the "Apply a discount" box and enter the code. If you do not have the code, you may need to make a payment and request reimbursement from the employer or agency.
If I can no longer participate in my course, how can I drop?
You can drop a class directly through the Student Portal. Go to "My Enrollment History" and click "Request Drop" under "Actions" and "Status" for the appropriate course.
Can I receive a refund if I drop a course?
Yes, if a course is dropped before it ends, the course fees will be refunded, provided there is no outstanding balance on the account. Refunds will not be issued more than 7 days after the course has ended. Please allow up to 5 business days for the refund to be processed.
How do I convert my CE credit to Academic Credit?
To convert CEU credit to Academic credit, students must complete the CEU Change Form and submit it to the Registrar’s office, ATTN: Registration Supervisor.